Privacy, clearly.

This Privacy Policy explains how Barqly collects, uses, stores, shares, and protects information when you use our website, customer app, vendor app, rider app, and support channels.

It is designed around the product that exists today: a delivery marketplace that supports customer ordering, vendor operations, rider dispatch and tracking, payments, promotions, notifications, and support workflows.

Depending on how you use Barqly, we may collect the following categories of information:

• Account and profile data: phone number, name, email address, date of birth, avatar, role, referral code, and login activity.
• Customer delivery data: saved addresses, landmarks, address details, delivery coordinates, order notes, favorites, and order history.
• Vendor data: business name, business type, store address, operating hours, menu and product information, store images, bank settlement details, and vendor verification records.
• Rider data: vehicle type, vehicle number, license number, current and background delivery location, verification status, and rider document uploads.
• Order and transaction data: items ordered, prices, fees, discounts, payment method, payment status, transaction references, refund records, and delivery status history.
• Support and communications data: support tickets, messages, reply history, attachments, and operational notices sent by in-app notification, push, email, or SMS.
• Technical and usage data: app identifiers, push tokens, notification preferences, session metadata, and logs needed to keep the service stable and secure.

We use information collected through Barqly to operate and improve the platform.

• Create and manage user accounts across customer, vendor, and rider roles.
• Send OTPs, authenticate logins, and maintain account security.
• Show nearby vendors, save addresses, and support order checkout and delivery routing.
• Assign riders, provide live delivery updates, and support order tracking.
• Process payments, reconcile transactions, manage refunds, and support settlements.
• Store profile photos, support attachments, menu images, and verification uploads.
• Send order alerts, delivery updates, promotions, and operational announcements.
• Respond to support tickets, resolve disputes, and investigate abuse or fraud.
• Analyze reliability, performance, and operational quality across the marketplace.
• Meet legal, tax, accounting, and compliance obligations where required.

We share data only where needed to run the service or comply with law. Examples include:

• With vendors and riders: delivery names, phone numbers, addresses, landmarks, order details, and status information necessary to fulfill an order.
• With payment providers: payment metadata and transaction details needed to process and verify payments. Card payment flow is handled through Flutterwave, and the app states that Barqly does not store full card details.
• With infrastructure providers: cloud storage and media processing providers such as Cloudinary for avatars, product images, and verification uploads.
• With notification providers: Expo, FCM, email delivery, and SMS tools to send transactional or support communications.
• With verification providers: identity and compliance providers such as Smile ID where verification is part of rider or vendor onboarding.
• With authorities or advisers: if required for lawful requests, dispute handling, enforcement, or protection of Barqly, users, and the public.

Barqly does not sell personal information or rent user data to third parties.

The apps may request access to certain device features so core workflows can function.

• Location: used by customers to find nearby vendors and save delivery addresses, by vendors to confirm store location, and by riders to go online, receive jobs, and provide live delivery tracking. Rider flows may use background location while an active delivery is in progress.
• Photos or media library: used for avatars, menu images, verification documents, and support attachments.
• Notifications: used for order status, delivery events, support replies, and promotional alerts depending on your preferences.

If you deny certain permissions, some parts of the service may not work correctly or may become limited.

We keep personal data for as long as it is reasonably necessary to operate the service, maintain records, resolve disputes, prevent fraud, and comply with legal or accounting obligations.

Barqly includes an in-app delete-account flow. When an eligible account is deleted, live account access is removed, but certain records may be archived for recovery, compliance, audit, fraud prevention, or operational review. The current backend stores deleted-account archives containing a snapshot of the account and related rider or vendor profile where applicable.

Some records, such as completed transactions, support tickets, fraud-related logs, and compliance materials, may be retained for a longer period where required or reasonably necessary.

Depending on your role and local law, you may be able to:

• Access or update parts of your profile information inside the app.
• Manage saved addresses, favorites, and notification preferences.
• Request account deletion through the app where deletion conditions are met.
• Contact Barqly to request help with privacy questions or data-related requests.

If you contact us about a privacy request, we may ask you to verify your identity before we act on the request.

Barqly uses administrative, technical, and operational controls intended to protect personal information against unauthorized access, misuse, loss, or alteration.

No internet or mobile system is perfectly secure, and we cannot guarantee absolute security. We do, however, use data minimization, access controls, fraud detection, and provider-based security tools to reduce risk and improve resilience.

Barqly is not intended for children who are not legally able to use the service or enter into transactions in their jurisdiction. If we learn that personal data was collected from a child in a way that should not have occurred, we may delete or restrict that data.

We may update this Privacy Policy as the product, infrastructure, legal obligations, or operating model changes. When we make material updates, we may revise the date at the top of the page and, where appropriate, provide additional notice inside the app or website.

For privacy questions, support issues, or account-related requests, contact Barqly at support@barqly.com.

You can also review the Terms of Service and Cookie Policy for related information about how the platform operates.